Shipping policy

Last updated: September 2026

Thank you for choosing MontelleArt.

Every artwork we create is individually hand-painted by our artists after your order is placed. Because each piece is crafted by hand, your painting is created especially for you and may feature subtle variations that make it truly unique.

Below you’ll find an overview of our production and shipping process.

Free Worldwide Shipping

MontelleArt offers free worldwide shipping on all orders.

For orders delivered within the United States, there are no additional shipping charges.

For international orders, import duties, taxes, customs fees, and other charges imposed by the destination country are the responsibility of the recipient.

How Your Painting Is Created

Every order follows a careful process to ensure the highest quality.

Order Processing

After your order is placed, we confirm the order details and prepare the canvas and materials for painting.

Hand-Painting

Our artists carefully paint each artwork by hand. The complete production process—including order processing, hand-painting, drying, and quality inspection—typically takes 7–10 business days, depending on the artwork and size selected.

Drying & Quality Inspection

Once the painting is completed, it is allowed to dry sufficiently for safe handling and is carefully inspected to ensure it meets our quality standards.

Artwork Preview & Approval

Before shipping, we will send you a preview photo of your finished painting.

You will have the opportunity to:

Review the artwork
Request minor adjustments if needed

This step ensures that you are satisfied with the final result before the painting leaves our studio.

Shipping & Delivery

After the artwork has been approved, it will be carefully packaged and shipped to your address.

Estimated shipping time: 7–10 business days

Estimated total time from order to delivery: 14–20 business days

Customer-requested adjustments, delayed approval, customs clearance, holidays, or carrier delays may extend the estimated delivery time.

Order Tracking

Once your order ships, you will receive an email with a tracking number so you can follow your package during transit.

Please allow 24–48 hours for tracking updates to appear.

Order Cancellation

Standard orders may be canceled within 24 hours of purchase.

Customized orders may be canceled before shipment; however, a US$100 material fee will be deducted from the refund.

Once an order has been shipped, it can no longer be canceled.

To request a cancellation, please contact us as soon as possible.

Communication & WhatsApp Support

After placing your order, you will receive an email that includes our WhatsApp contact information.

You are welcome to add us on WhatsApp for:

Faster communication
Artwork preview updates
Adjustment requests
Shipping assistance

Using WhatsApp helps ensure smooth communication during the creation and delivery of your painting.

Address Accuracy

Please ensure your shipping address is correct when placing your order.
MontelleArt is not responsible for delays caused by incorrect or incomplete shipping information.