Shipping policy

Last updated: March 2026

Thank you for choosing Montelleart.

Every artwork we create is individually hand-painted by our artists after your order is placed. Because each piece is crafted by hand, your painting is created especially for you and may feature subtle variations that make it truly unique.

Below you’ll find an overview of our production and shipping process.

Free Shipping (United States)

We proudly offer FREE shipping on all orders within the United States.

There are no additional shipping fees at checkout.

How Your Painting Is Created

Every order follows a careful process to ensure the highest quality.

Order Processing

Orders are typically processed within 1–2 business days after purchase. During this time we confirm your order details and prepare the canvas and materials for painting.

Hand-Painting

Our artists begin painting your artwork by hand. This process typically takes 7–10 business days, depending on the artwork and size selected.

Natural Curing & Quality Inspection

Once the painting is completed, it is allowed to naturally cure and is carefully inspected to ensure the quality meets our standards.

Artwork Preview & Approval

Before shipping, we will send you a preview photo of your finished painting.

You will have the opportunity to:

Review the artwork
Request minor adjustments if needed

This step ensures that you are satisfied with the final result before the painting leaves our studio.

Shipping & Delivery

After the artwork is approved, it will be carefully packaged and shipped to your address.

Estimated shipping time:

7–14 business days

Estimated total delivery time from order:

2–3 weeks

Delivery times may vary depending on your location and shipping carrier conditions.

Order Tracking

Once your order ships, you will receive an email with a tracking number so you can follow your package during transit.

Please allow 24–48 hours for tracking updates to appear.

Order Cancellation

Because every painting is hand-painted to order, cancellations are only possible within a limited time.

You may request to cancel your order within 24 hours of placing it.

Once the painting process has started, the order can no longer be canceled, as the artwork is being created specifically for you.

If you need to request a cancellation, please contact us as soon as possible.

Communication & WhatsApp Support

After placing your order, you will receive an email that includes our WhatsApp contact information.

You are welcome to add us on WhatsApp for:

Faster communication
Artwork preview updates
Adjustment requests
Shipping assistance

Using WhatsApp helps ensure smooth communication during the creation and delivery of your painting.

Address Accuracy

Please ensure your shipping address is correct when placing your order.
Montelleart is not responsible for delays caused by incorrect or incomplete shipping information.